Technology
Built on technology you can trust.
Modern stack. Real-time architecture. Enterprise-grade infrastructure.
The Stack Behind Orbinto
Every technology choice is intentional — optimized for performance, reliability, and developer experience.
Frontend
React & TypeScript
Type-safe UI with React 19 and TypeScript 5. Component-driven architecture for the agent dashboard.
Chat Widget
Preact Widget
Lightweight (~50KB gzipped) widget built with Preact. Loads asynchronously — zero impact on your page speed.
Backend
Node.js & Express
High-performance API server built on Node.js with Express. Handles thousands of concurrent connections.
Real-Time
Socket.io
Bi-directional WebSocket communication with automatic fallback. Sub-second message delivery.
Database
PostgreSQL
Enterprise-grade relational database for reliable data storage. ACID-compliant with full-text search.
Caching & Queues
Redis
In-memory data store for real-time presence, session management, and job queues.
Architecture Highlights
Designed from the ground up for real-time communication at scale.
Real-Time First
Every feature is built around WebSocket connections. Typing indicators, presence, message delivery — all happen in real time with no polling.
Lightweight by Design
The chat widget is under 50KB gzipped and loads asynchronously. It will not affect your Core Web Vitals or page load times.
Scalable Infrastructure
Horizontally scalable architecture on AWS. Auto-scaling, load balancing, and multi-region deployment for enterprise customers.
Security & Infrastructure
Enterprise-grade security built into every layer of the platform.
AWS Cloud
Hosted on Amazon Web Services with multi-AZ deployment.
TLS Encryption
All data encrypted in transit with TLS 1.3.
Encryption at Rest
Database and file storage encrypted with AES-256.
SOC 2 Ready
Architecture designed for SOC 2 Type II compliance.
GDPR Compliant
Data processing agreements, right to erasure, data portability.
99.9% Uptime SLA
Enterprise-grade availability with automated failover.
Built for Developers
Integrate Orbinto into your workflow with our API and SDKs.
REST API
Full API access for custom integrations. Webhooks for real-time event notifications. API keys with granular permissions.
Easy Integration
One script tag to add the widget. SDKs for JavaScript, React, and mobile. Documentation with code examples.
Frequently Asked Questions
What cloud provider does Orbinto run on?
Orbinto runs on Amazon Web Services (AWS) with multi-AZ deployment for redundancy. Our infrastructure spans multiple availability zones to ensure high availability and low latency.
How does the chat widget affect page performance?
The chat widget is under 50KB gzipped and loads asynchronously after your page content. It will not block rendering or affect your Core Web Vitals scores. We have tested extensively with Google Lighthouse.
Is my data encrypted?
Yes. All data is encrypted in transit with TLS 1.3 and at rest with AES-256 encryption. Database backups are also encrypted. We follow industry best practices for data security.
Do you support on-premise deployment?
On-premise deployment is available on the Enterprise plan. Contact our sales team to discuss your infrastructure requirements and compliance needs.
What uptime guarantee do you offer?
We offer a 99.9% uptime SLA on Professional and Enterprise plans. Our infrastructure includes automated failover, health monitoring, and redundant systems across multiple availability zones.
Can I use the API to build custom integrations?
Yes. Orbinto provides a full REST API with webhooks for real-time event notifications. You can integrate with your CRM, helpdesk, analytics tools, or build entirely custom workflows. API access is available on all plans.
See the technology in action.
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