System Status
Last checked: just now
90-Day Uptime
99.96% averageServices
Chat Widget
Embedded widget served to end visitors
Dashboard & Web App
Agent dashboard, settings, and admin panel
Messaging API
REST API for conversations, contacts, and messages
Chatbot Engine
Automated chatbot workflows and triggers
Visitor Tracking
Real-time visitor monitoring and page tracking
Webhooks
Outbound event delivery to customer endpoints
Email Notifications
Transactional emails and offline notifications
CDN & Static Assets
Global delivery of widget scripts and media
Scheduled Maintenance
Infrastructure Upgrade — Compute Scaling
February 19, 2026We will upgrade application server instances to improve capacity and reduce cold-start latency. No downtime expected. Brief latency spikes (~200ms) possible during instance rotation.
Recent Incidents
February 10, 2026
No incidents reported.
February 9, 2026
No incidents reported.
February 8, 2026
No incidents reported.
February 5, 2026
Scheduled Maintenance — Database Optimization
ResolvedMaintenance completed successfully. All services operating normally. Response times improved by ~15%.
Scheduled maintenance underway. Database index optimization and query cache tuning. Expected duration: 60–90 minutes. Minimal impact expected — dashboard may show brief latency spikes.
Planned maintenance window: Feb 5, 03:00–05:00 UTC. We will optimize database indexes and tune query caching. No downtime expected; brief latency spikes possible.
January 28, 2026
Webhook Delivery Delays
ResolvedWebhook delivery fully restored. Backlog cleared. All queued events have been delivered. Root cause: a misconfigured rate limiter on the outbound queue worker was throttling deliveries below expected throughput.
Webhook delivery delays reduced. Backlog is being cleared. ETA for full recovery: ~60 minutes.
We are investigating delayed webhook deliveries. Some customers may experience 5–15 minute delays in webhook event delivery. Chat widget and dashboard are unaffected.
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