Live Chat
Talk to your visitors in real time.
Add live chat to your website in minutes. Convert more visitors, resolve issues faster, and give your customers the instant support they expect — all from one dashboard.
Hi there! How can we help you today?
I am interested in the Professional plan. Can I get a demo?
Of course! Let me set that up for you. What time works best?
Everything You Need to Chat
No plugins, no add-ons. Every feature below is included in your plan.
Real-Time Messaging
Instant conversations with visitors on your website. Typing indicators, read receipts, and delivery confirmations keep both sides in sync.
Smart Routing
Route conversations to the right agent automatically. Round-robin, skills-based, department-based, or custom rules — you decide how chats are assigned.
Canned Responses
Save time with pre-written replies for common questions. Use keyboard shortcuts to insert them instantly — up to 500 responses on Professional.
File Sharing
Exchange files, images, and documents directly in the chat. Drag-and-drop or click to upload — supports all common file types up to 10MB.
Visitor Context
See who you are talking to before you reply. Current page, visit history, location, device, referral source — all visible in the agent dashboard.
Proactive Triggers
Start conversations automatically based on visitor behavior. Time on page, scroll depth, exit intent, or custom conditions — you set the rules.
Set Up in 5 Minutes
No developers needed. No complicated onboarding. Three steps and you are live.
Add the Widget
Copy a single script tag and paste it into your website. Works with any platform — WordPress, Shopify, React, or plain HTML.
Customize
Match the widget to your brand. Colors, position, welcome message, pre-chat form, and business hours — all configurable.
Start Chatting
Open the agent dashboard and start responding to visitors in real time. Invite your team and set up routing rules as you grow.
Built for Every Team
Sales
Engage high-intent visitors before they leave. Answer product questions in real time and guide prospects to purchase.
Increase conversions by up to 30%
Support
Resolve customer issues faster than email or phone. Share screens, send files, and collaborate with teammates on complex tickets.
Reduce response time by 80%
Lead Qualification
Use pre-chat forms and proactive triggers to capture leads automatically. Route qualified prospects to your sales team instantly.
Capture 3x more leads
Part of the Complete Platform
Live chat works even better with the rest of Orbinto.
Frequently Asked Questions
How long does it take to set up live chat?
Under 5 minutes. Add a single script tag to your website, customize the widget appearance, and you are ready to chat with visitors.
Does the chat widget slow down my website?
No. The widget loads asynchronously and is under 50KB gzipped. It will not affect your page speed or Core Web Vitals scores.
Can I use live chat on multiple websites?
Yes. Basic supports 1 website, Professional supports 3, and Enterprise supports 10. Each site gets its own customized widget.
What happens when no agents are online?
The widget switches to an offline form automatically. Visitors can leave a message with their email, and your team responds when they are back online.
Does live chat work on mobile devices?
Yes. The widget is fully responsive and optimized for mobile browsers. Your agents can also respond from the mobile dashboard.
Is live chat included in the free plan?
Yes. The free plan includes live chat with up to 3 operator seats and 100 chat sessions per month.
Ready to chat with your visitors?
Start your 15-day free trial. No credit card required. Set up in under 5 minutes.
Get Started Free