Changelog

Conditional branching — route conversations based on visitor data, page URL, UTM parameters, or custom attributes.

New trigger: "Time on page" — activate chatbots when visitors spend a specified duration on a page.

Chatbot templates — 12 pre-built templates for common use cases (lead capture, support triage, meeting booking, etc.).

Flow editor redesigned with drag-and-drop, zoom controls, and mini-map for complex workflows.

Chatbot testing mode now shows real-time variable values and step execution logs.

Fixed chatbot not triggering on SPAs when navigating between routes without a full page reload.

Dashboard initial load time reduced by 40% through code splitting and lazy loading of analytics modules.

Chat widget now supports custom CSS injection for paid plans — full control over widget appearance.

Widget position presets — choose from 6 positions (bottom-right, bottom-left, side-right, side-left, and two centered variants).

Fixed widget badge count not resetting after visitor reads all messages.

Fixed conversation list showing incorrect "last message" preview when messages contain attachments.

Real-time visitor list — see who's on your site right now with current page, referrer, location, and device info.

Visitor profiles — unified timeline showing page views, chat history, chatbot interactions, and custom events.

Page-level analytics — see visitor count, average time on page, and bounce rate for each tracked page.

Visitor segments — create dynamic segments based on behavior, location, device, or custom attributes.

Widget script size reduced by 18% (now 14KB gzipped) for faster page loads.

New API endpoints: Contacts CRUD, Conversation search with filters, Bulk message send.

4 new webhook events: conversation.rated, visitor.identified, chatbot.completed, operator.status_changed.

API rate limits increased across all plans (Free: 60→120/min, Basic: 300→600/min, Professional: 1000→2000/min).

Webhook delivery now includes request signatures (HMAC-SHA256) for payload verification.

Fixed API pagination returning duplicate results when records were created during iteration.

Canned responses — create, organize (by category), and insert pre-written replies with keyboard shortcut (type "/" in composer).

Conversation routing — automatically assign conversations based on page URL, visitor segment, or round-robin.

Operator availability scheduling — set working hours per operator, auto-route to available agents only.

Conversation sidebar now shows visitor's full browsing history and previous conversations.

Fixed typing indicator persisting after operator sends a message in some edge cases.

File sharing — operators and visitors can send files (images, PDFs, docs) up to 10MB per file.

Rich messages — send cards, carousels, quick-reply buttons, and structured content in chat.

Image preview — inline image thumbnails in chat with lightbox view on click.

Message composer redesigned with formatting toolbar (bold, italic, links, code blocks).

Fixed notification sound playing multiple times when receiving rapid consecutive messages.

Orbinto is live! Everything your support team needs — live chat, chatbot builder, and real-time visitor tracking in one platform.

Live chat widget with real-time messaging, typing indicators, read receipts, and offline form.

Agent dashboard with conversation inbox, visitor info sidebar, and multi-conversation handling.

Basic chatbot builder with message steps, input collection, and page-based triggers.

Team management — invite operators, assign roles (Admin / Operator), set availability.

REST API with authentication, contacts, conversations, and messages endpoints.

Webhook support for real-time event notifications (conversation.created, message.created, etc.).